Shipping & REFUNDS
We are dedicated to providing a seamless shipping experience for all our customers in Canada and the United States. Below are the shipping rates and policies:
Shipping Rates for Canada
- Flat Rate Shipping: $15.00 CAD for orders between $0.00–$74.99 CAD.
- Free Standard Shipping: Available for orders of $75.00 CAD and up.
Shipping Rates for the United States
- Flat Rate Shipping: $15.00 USD for orders between $0.00–$99.99 USD.
- Free Shipping: Available for orders of $100.00 USD and up.
Additional Information
- Processing Time: Orders are processed within 1-3 business days.
- Delivery Time: Standard shipping typically takes 5-10 business days depending on your location.
- Tracking Information: You will receive tracking details via email once your order has shipped.
- Shipping Locations: Currently, we ship to Canada and the United States.
Refunds & Exchanges
Due to the nature of food products, we are unable to offer refunds or exchanges. Once an order leaves our facility, we cannot guarantee how it has been handled. To maintain the highest standards of safety and quality for all our customers, all sales are final. Thank you for your understanding.
SHIPPING FAQ
Can I pick up my order if I live in Vancouver?
Due to store policy change, we no longer offer local pick ups. If you resides in Vancouver, please visit one of our retail locations or visit us at one of our upcoming pop-ups.
How long does shipping take?
It takes us 1 to 3 business days to get your product ready for shipment. Our standard shipping typically arrives within 5-10 business days. Please note that we can't guarantee these delivery times due to potential carrier delays beyond our control.
What if I provided the wrong shipping/delivery address?
For any shipped/delivery-attempted orders with a missing or incorrect address, a $5 CAD service fee, along with the initial shipping fee, will be charged to the customer, and the remainder of the total order amount will be refunded. We sincerely appreciate your understanding!
If your order has not yet shipped, please send us an email promptly, and we'll do our best to rectify the address before dispatching it!
Do you cover duties/custom fees?
International parcels may incur customs fees. These fees are not incorporated into our shipping rate and are the responsibility of the customer to manage.
Do we ship outside of Canada?
We current ship across Canada and to the United States. We hope to ship to more countries in the future!
Shipment Protection?
We partner with reliable shipping carriers to ensure your order is carefully handled from the moment it leaves our facility to its arrival at your doorstep. We opt in for shipping insurance automatically upon shipment.
Shipping Protection Details:
- Lost Orders: An order is considered lost if your shipping address is confirmed with our team, no delivery or update occurs within three business days after the estimated delivery date, or there are no tracking updates for seven business days while in transit.
- Stolen Orders: An order is considered stolen if a proof-of-delivery photo matching your address is provided by the carrier, and three business days have passed since the delivery date. Be sure to check with household members or neighbors who might have received the package before submitting a claim.
- Damaged Orders: An order is considered damaged if it arrives in poor condition due to mishandling during transit, rendering the products unusable. Claims for damaged items require photos of both the packaging and the affected products.
Limitations:
Shipping protection does not cover issues resulting from incorrect or incomplete addresses entered at checkout or damages occurring after delivery.
If you'd like to submit a claim, please email help@ohmefoods.com.